Loft BOX
How Loft BOX (Blackberry Group Ltd, trading as Loft Box) collects, uses and protects your personal data.
LOFT BOX is a trading name for Blackberry Group Ltd, where we are committed to safeguarding the privacy of our website visitors and service users. This policy explains how we collect, use, and protect your personal data.
This privacy policy applies where we act as a data controller determining the purposes and means of processing your personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with its terms.
In this policy, “we,” “us,” and “our” refer to Blackberry Group Ltd, trading as Loft Box.
This privacy policy is version 1.0, published on 12th March 2025.
1. How We Use Your Personal Data We collect and process different types of personal data to enhance our services, ensure security, and comply with legal obligations.
Types of Data We Collect:
Usage Data: Includes IP address, location, browser type, operating system, page views, and website navigation paths. We collect this via analytics tools to monitor and improve our website.
Account Data: Name, email, and login details (if applicable), used for account management and communication.
Service Data: Contact details, payment information, and address details, processed for order fulfilment and customer service.
Enquiry Data: Information provided when you contact us regarding services, used for responding to queries and providing relevant information.
Notification Data: Details you provide to receive updates and newsletters, processed for communication and marketing (with your consent).
Correspondence Data: Includes email exchanges and messages sent via our contact forms for record-keeping and service improvement.
2. Providing Your Personal Data to Others We do not sell, trade, or rent your personal data. However, we may share data with:
Payment providers (e.g., Stripe, PayPal, GoCardless) to process transactions securely.
Service providers (e.g., website hosting, analytics) to enhance website functionality.
Regulatory authorities where required by law.
For payment security, you can review the privacy policies of our payment providers:
Stripe – https://stripe.com/gb/privacy GoCardless – https://gocardless.com/privacy PayPal – https://www.paypal.com/uk/webapps/mpp/ua/privacy-full 3. International Data Transfers We do not transfer your personal data outside the United Kingdom. Our website is hosted in the UK, ensuring compliance with UK data protection laws.
4. Data Retention & Deletion We only retain personal data for as long as is necessary. Specifically:
Contact and service data is retained for up to 10 years for reference and service history.
Payment records are kept for accounting and compliance purposes.
You may request the deletion of your data at any time, except where we are legally required to retain it.
5. Your Rights Under data protection laws, you have the right to:
Access the personal data we hold about you.
Request corrections or updates to inaccurate information.
Withdraw consent for marketing communications.
Request deletion of personal data where legally applicable.
To make a request, contact us at info@loftbox.co.uk. We may require identity verification before processing requests.
6. Cookies & Tracking Cookies help us provide a better website experience. We use:
Security Cookies – Protect against unauthorised access (e.g., Wordfence Verified Human).
Analytics Cookies – Monitor website performance (e.g., Google Analytics).
Preference Cookies – Store user settings (e.g., Statistics Cookies).
You can disable cookies through your browser settings. See how:
Note: Blocking cookies may affect website functionality.
7. Changes to This Policy We may update this privacy policy periodically. The latest version will always be available on our website. Significant changes will be communicated via email or website notifications.
8. Contact Information For privacy-related enquiries, you can reach us via:
Email: info@loftbox.co.uk Phone: 03330 383 380 Last Updated: 12/03/2025